At Sebastian Binders, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we’re here to help.

Returns

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, in their original condition, and in the original packaging to be eligible for a return.

  • To initiate a return, please contact us at [email protected] with your order number and reason for return.

Refunds

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.

  • If approved, your refund will be processed within 5–7 business days from the date we receive the returned item.

  • Refunds will be issued using the original payment method where applicable or as store credit, depending on your region and payment method.

Non-Returnable Items

  • Custom or personalized items

  • Items marked as final sale

Exchanges

We currently do not offer exchanges. If you need a different item, please return the original item and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. If your return is due to our error, we will cover return shipping.

For any questions about your return or refund, email us at [email protected].